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Return Policy

Return Policy

Return process:

1) Contact customer service

2) Return the product

3) Check returns

4) Refund/replacement/repost


-Return period (within 7 days from purchase)

Contact us: 3460 4846

Each order can only be returned once. The shop will charge 100 yuan for the return and exchange of goods, and will not refund the shipping fee.

The return can be mailed to the following address, and the customer must pay the freight and return shipping fee, otherwise the store will show the customer to the store to redeem

Return address: Room A, 6th Floor, Yiqi Industrial Center, 4-30 Lei Muk Road, Kwai Chung

Office hours: Monday to Friday 9: 00-18: 00, closed on public holidays on the red day, please make an appointment

If you fail to return the goods within the specified date, the store will show that the customer will automatically give up the return service

-Out of stock: If there is a problem of out of stock after the customer places an order, the shop will contact individual customers and arrange for a refund within 14 working days.

-In the following cases, our shop will not be able to provide return/refund service:

 1) Products damaged during transportation

 2) The product delivery period exceeds 7 days

 3) The product packaging has been opened or has been used

 4) The product does not maintain a complete package or is damaged

 5) Any displayed discounted specials, clearance products and pre-orders

 6) Any free gifts and trial packs

7) No refunds/refunds due to any personal factors are accepted

8) For refunds within 7 days after purchase, a 10% handling fee will be charged *refers to the case of unshipped products *There are no cancellations and refunds for pre-ordered products

9) If you apply for return and exchange within 7 days after the goods are sent/collected, our shop will charge a HKD100 handling fee and will not refund the shipping fee. The freight incurred by the exchange shall be borne by the customer.

In case of any dispute, Prime S reserves the right to make the final decision without any objection.